FAQ
Frequently asked questions about Cuppd.
For coffee lovers
What is Cuppd, and how is it different from a simple coffee shop list?+
Cuppd is a specialty coffee discovery platform, not a static directory. It maps hundreds of coffees from roasters worldwide with real attributes — origin, process, roast profile, tasting notes — so you can filter, compare, rate, and get a personalized feed instead of scrolling one roaster's catalogue at a time.
How does the system recommend coffee to me – what determines what I see?+
Your "For You" feed is based on your past ratings: we look at which coffees you enjoyed and which you didn't, spot patterns in their attributes, and rank similar coffees higher in your personal feed. The Toplist, on the other hand, ranks coffees by community ratings for everyone.
Do I need to register to browse, or is just opening the site enough?+
Just opening the site is enough — browsing, searching, and filtering coffees and roasters doesn't require an account. You only need to sign in to rate a coffee or save it to your list.
How do I find the specialty coffee roaster closest to me?+
Every roaster profile lists its home country, so you can browse by location from there. We don't have a distance-based "near me" search yet — it's on our radar as the roaster database grows.
What does it mean for a coffee to be "specialty"? Where is the line drawn?+
"Specialty" generally means a coffee scored 80+ on the 100-point SCA cupping scale, with traceable origin and careful processing. Where available, we show a coffee's cupping score directly on its product page so you can see the number behind the label.
How reliable is the data I see for a coffee – who verifies it?+
Coffee and roaster data is gathered through automated, AI-assisted scraping of roasters' own webshops — it isn't independently lab-verified. Every AI-written summary is labelled as such on the page, and if something looks off, you can report it in one click.
If I find incorrect data, where can I report it?+
Use the "Report an issue" button on the coffee or roaster page, or reach out through our Contact page — we review every report and correct the data directly.
Why isn't every roaster and all their products listed on the site?+
Our catalogue is built by scraping roaster webshops country by country, and we revisit each one monthly to pick up new products. Coverage keeps growing, but we haven't reached every roaster yet — and any roaster can also ask to be added directly, or removed.
Can I filter by origin, processing method, or roast profile?+
Yes — the filter sheet covers origin, processing method (washed, natural, honey, fermentation, other), roast level, roast profile (espresso, filter, omniroast), packaging, decaf, and single-origin only.
How can I search for single origin coffees, and what is the difference from a blend?+
Turn on the "single origin only" toggle in the filter sheet. A single origin coffee comes from one farm, lot, or region — its origin field shows a single entry — while a blend combines beans from multiple origins.
Are there comparison lists – e.g. "best coffees for espresso"?+
There's no curated "best-of" list yet, but filtering the Toplist by roast profile "Espresso" gets you the same result, ranked by community rating. Our blog also has brewing guides, like how to make perfect espresso at home.
Can I see if a product is out of stock or no longer available?+
We don't track live stock status yet. We do remove products from our catalogue once we detect they're discontinued during our monthly rescan, but for real-time availability, check the roaster's own webshop before ordering.
Can Cuppd ship, or does it only redirect to the roaster's site?+
Cuppd doesn't sell or ship coffee itself — the "Go to webshop" button on each coffee page takes you straight to the roaster's own store to complete your purchase there.
If I buy through a link, does it affect the price I pay?+
No. Cuppd doesn't have an affiliate programme live yet, so every link takes you to the roaster's store at their standard price.
Can I write a review or opinion about a product or roaster?+
Yes — sign in on any coffee page to leave a star rating, an optional written review, and the brew method you used. Reviews are visible to everyone browsing that coffee.
Is there a feature where I can see recommendations from other users?+
The Toplist ranks coffees by community ratings, and every coffee page shows real reviews from other users, so you can see what people enjoyed and why before you try it yourself.
For roasters
How can our roastery get listed on the Cuppd platform?+
Get in touch through our Contact page. We build most of our database through web scraping, but a direct message lets us add your roastery and products manually — usually faster and more accurately.
Are we added automatically, or do we need to request listing?+
Both. Our crawler discovers and adds public webshops automatically as we work through each country, but reaching out directly gets you listed — or corrected — faster.
Where does Cuppd collect our data from – our website, or somewhere else?+
From your own webshop's product pages, using AI-powered scraping. We limit crawling to product pages only, so your server load stays minimal.
What happens if our website changes – is our data updated automatically?+
Yes — we revisit every roastery monthly to pick up new products and remove anything that's no longer available.
What data does Cuppd store about our roastery and products?+
For your roastery: name, country, description, logo, and links to your website and webshop. For each product: name, origin, process, variety, roast level and profile, tasting notes, and — where available — an AI-assisted summary, clearly labelled as such.
Can we have a say in what data appears about us on the platform?+
Yes — contact us about anything that's wrong, incomplete, or that you'd rather not have listed, and we'll adjust it.
If the price or origin is incorrect for one of our products, how can we get it corrected?+
Use the "Spotted a problem?" report on our For Roasters page, or email us directly. Scraping isn't perfect, so we fix reported errors as soon as we see them.
Can we request that certain products not appear in the listings?+
Yes — reach out and we'll remove or adjust the listing for you.
Is there a self-service interface where we can edit our own profile?+
Not yet. Cuppd is currently in beta; a roaster dashboard — to manage listings, view statistics, set availability, respond to reviews, and publish promotions — is on our roadmap.
How frequently is our data updated in the Cuppd system?+
We rescan every roastery's catalogue monthly to pick up new products and retire discontinued ones.
What determines how our roastery appears in recommendations or search results?+
Community ratings and your coffees' own attributes (origin, process, roast profile) matched against a user's taste preferences and filters — not paid placement.
Can we pay for featured placement or a highlighted position?+
Not currently — Cuppd doesn't sell featured placement today.
Is there an option for Cuppd to send customers to us through affiliate links?+
Not live yet, but an affiliate partnership is on our roadmap, so that referrals from Cuppd to your webshop can benefit you directly. We'll reach out when it's ready.
How does the affiliate system work – do we receive anything from it?+
It isn't live yet, so there's nothing to receive today. The goal, once launched, is for purchases referred through Cuppd links to generate a benefit for your roastery.
Is there a partnership or collaboration opportunity with the Cuppd team?+
Yes — reach out through our Contact page. We're open to partnerships as our roadmap (roaster dashboard, affiliate programme) develops.
Is there an entry threshold – can any roastery be listed, or only specialty-focused ones?+
Cuppd focuses specifically on specialty coffee roasters — general or commodity coffee sellers aren't the target of our catalogue.
How does Cuppd handle it if a roastery shuts down or its profile changes?+
Our monthly rescan catches discontinued products, and if a roastery closes or goes offline entirely, we remove the listing once we detect it or as soon as you let us know.